1.1    Trac Cymru is the national organisation with responsibility for developing traditional music in Wales. Trac Cymru recognises the importance of providing a fully bilingual service to artists and the public.

1.2    Trac Cymru has adopted the principle that, in the conduct of public business in Wales, it will treat Welsh and English on a basis of equality. This policy sets out how we will give effect to that principle in the provision of services to the public in Wales.

1.3    Trac Cymru recognises that members of the public can express their views and needs better in their preferred language, that enabling them to use their preferred language is a matter of good practice rather than a concession, and that the denial of that right could place members of the public at a real disadvantage. Trac Cymru will, therefore, offer the public the right to choose to use either Welsh or English in its dealings with it.

1.4    Trac Cymru works in partnerships with various organisations. When working with others Trac Cymru accepts that it has a responsibility to bring linguistic considerations to the attention of all partners.

1.5     All measures contained in this Welsh Language Policy will apply to all our activities. It is Trac Cymru’s intention to deliver an equally high standard of service in both Welsh and English.

2. Written Correspondence

2.1     Artists, arts organisations and members of the public are welcome to correspond with us in either Welsh or English, according to their choice.

2.2     Letters received in Welsh will be sent a reply in Welsh. Trac Cymru will reply to all correspondence, Welsh or English, within the same time scale.

3. Telephone

3.1    Trac Cymru welcomes telephone calls in Welsh. Incoming calls will be greeted bilingually, thus making it clear to all callers that they are welcome to use the language of their choice.

3.2     Pre-recorded answering machines will carry a bilingual recorded message and callers are welcome to record a message in either language. The response to the recorded message will be in the language used by the caller.

4. Other Forms of Contact with the Public

4.1     If Trac Cymru holds an activity in which the public are involved, it will enable members of the public to contribute in Welsh or in English. It will do so by putting a range of measures in place, which may include, where appropriate

a) translation facilities

b) a bilingual chair, panel members, or project leader

c) appropriate instructions to ensure inclusivity.

4.2     Any public activities will be advertised bilingually and Trac Cymru will have staff present who can greet people and conduct business in Welsh.